Publishers Clearing House

Publishers Clearing House (PCH) is one of America’s largest direct marketers and its web property, pch.com is now the leader in sweepstakes marketing on the internet. Through value-based magazine and merchandise offers, rich promotions, sweepstakes excitement, and a trusted brand name, PCH is able to attract millions of customers and achieve exponential sales growth year after year.

CHALLENGE

One of the key ways pch.com drives traffic to its website and maintains a relationship with its users is by sending email invitations. These email invitations encourage new visitors and subscribers to enter sweepstakes and review value based magazine subscriptions and merchandise offers online. While their user base is very engaged, they need to be reminded of pch.com offerings in order to drive revenue for their program. Otherwise, they may forget to return to the website.

As a result, email is an important revenue driver for their business so they are focused on maximizing deliverability for optimum response. While pch.com had near 100 percent deliverability and regularly achieved 20-30 percent click through rates, they wondered if there was some way to increase their response levels, particularly at Hotmail. Hotmail makes up a healthy 17 percent of their list which represents many millions of users. Therefore, even a small bump in response could greatly impact their bottom line.

SOLUTION

By becoming a member of Return Path’s Certification Program, pch.com would receive inbox placement benefits at 3.5 billion inboxes, including providers like Microsoft, AOL, Yahoo, Gmail, Comcast, and more. They would also receive special privileges that would give them the bump in response that they desired. These privileges include the advantage of no hourly throttling limits. Since pch.com sends a large volume of emails every day, the ability to send email without volume limitations gave them the added flexibility to send messages that arrive at the right time.

“The impact of becoming members to the Return Path Certification program was like winning our own sweepstakes! Once accepted, not only did we maintain our good delivery at Hotmail, Yahoo! and all of our key domains, but our click-thru rates improved by 6 percent. That lift resulted in a 20 percent lift in conversion in just two months!”

Sal Tripi
Sr. Director of Operations and Compliance

RESULTS

When pch.com was accepted to the Return Path Certification program, it was not only able to maintain 100 percent deliverability at their core domains including Microsoft, but they experienced a significant lift to their click-through and conversion rates. Improved rendering coupled with the other program benefits resulted in a 6 percent lift in click-through rates and 20 percent lift in conversion rates at Microsoft– a big win for pch.com.

Popular resources

Products

BriteVerify

BriteVerify email verification ensures that an email address actually exists in real-time

DemandTools

The #1 global data quality tool used by thousands of Salesforce admins

GridBuddy

The most productive user experience in the Salesforce ecosystem

Return Path

World-class deliverability applications to optimize email marketing programs

Trust Assessments

A revolutionary new solution for assessing Salesforce data quality

250ok

Email deliverability, design, validation, DMARC, and analytics, all in one.

Solutions

Validity for Email

Increase inbox placement and maximize subscriber reach with clean and actionable data

Validity for Data Management

Simplify data management with solutions that improve data quality and increase CRM adoption

Validity for Sales Productivity

Give your sales team back hours per day with tools designed to increase productivity and mitigate pipeline risks in real-time