Customer Success

Get the time and attention that works for your business.

Expert advice and guidance

With all you have to manage as an email marketer, an extra set of eyes on your email program is critical. Return Path’s Customer Success team works as an extension of your marketing team, keeping checks on your deliverability, giving expert advice, and guiding you through the ever-changing world of email.

Let Our Team be an Extension of Yours

Whether you want a completely self-serve tool or want the Return Path team alongside you through it all, our services team will give you the time and attention that works for your business. Choose which level of support is right for you and your team:

Do It Yourself

With access to our tools suite, you can see your email program data in new ways. You can then use this data and our in-tool resources to make the changes to get into the inbox.

You Want a Coach

We’ll be there for you when you need us – helping you when issues arise. You’ll have the ability to reach out to your dedicated Return Path account person for advice, issue details, and related resources.

We Do It For You

Your account team will proactively monitor your email program, alerting you to anything that might be an issue – and what you should continue doing well. With this white glove service, we ensure your email program is being monitored and when issues surface, we solve them for you – taking it off your plate.

“The entire team at Return Path are not my vendors doing good work for me. They are true extensions of my Deliverability Team doing great work with me.”

Doug Henderson, Email Strategy & Deliverability Manager, EAB

Solution Package

A Solution Package is part of Return Path’s best-in-class service offerings. Each Solution Package includes a set number of Analysis Reports you can choose from to address a certain area of your email program. We start with your data and perform in-depth analysis and discovery around what you are doing right and where you need to improve.

Each includes a personalized report that outlines the focus areas, reviews data and findings, and identifies practical next steps to address the areas of concern. The findings are then presented to you by one of our email experts so you can actively ask questions and advice from the person who analyzed your data.

Analysis Reports help solve deliverability problems such as:

  • Spam traps
  • High Microsoft Sender Reputation Data (SRD) junk votes
  • Gmail inbox placement

Analysis Reports help optimize your email program by focusing on your:

  • Email creative
  • Sign up & onboarding process
  • Winback strategy

Reaching the inbox doesn’t have to be a challenge

With Return Path from Validity, we help ensure your delivered messages are actually delivered to the inbox, not the spam folder, increasing customer engagement and email program ROI.



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