New feedback loop helps senders improve reputation and USA.NET increase complaint handling efficiency
NEW YORK — Return Path, the leading email management company, has announced the establishment of a feedback loop for USA.NET, the nation’s premier provider of hosted email and messaging services.
Feedback loops provide qualified email senders with copies of all complaints sent to participating hosted email service provider and ISPs. This feedback from email recipients provides valuable insight into how a sender’s email is being received, and helps senders make lasting improvements to their email programs. USA.NET controls who is accepted to the feedback loop program, with Return Path maintaining its infrastructure.
Feedback loop offerings are a new feature of Return Path’s receiver services, in addition to Sender Score Certified and Sender Score Reputation Monitor for added filtering accuracy and white listing support.
“Feedback loops provide email senders with critical information about what is annoying their customers and subsequently damaging their email reputation,” says George Bilbrey, general manager and vice president of Return Path’s delivery assurance division. “We’re happy that we could help USA.NET expand its feedback services so that we allow both the sending community and a valued email service provider deal with complaints more effectively.”
Not all hosted email providers offer feedback loops because of the maintenance involved. USA.NET formerly had a small program open only to select enterprise users.
“Expanding our feedback loop services will help the sending community, and we hope in turn help our subscribers by reducing the amount of unwanted email they receive, thus further proving our commitment to operational excellence,” says Kathy Flannes, postmaster at USA.NET. “Having Return Path manage our feedback loop services allows us to provide a higher level of service to more senders, while limiting the resource needed by our staff.”
Senders can sign up for the USA.NET feedback loop at http://fbl.usa.net/ starting today.
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About Return Path
Founded in 1999, Return Path is an e-mail performance management company dedicated to improving the reach, delivery performance and overall success of permission-based e-mail programs. More than 1,500 companies use Return Path’s services to generate superior results from their e-mail programs, taking advantage of Return Path’s pioneering innovation in deliverability, ECOA, list hygiene, double-opt-in list acquisition, online market research and best practices strategy. Return Path’s Sender Score is the industry’s original and premier e-mail deliverability solution, including Sender Score Certified for e-mail accreditation and Sender Score Reputation Monitor, the most comprehensive reputation management system. For more information, please visit www.returnpath.net
Cited as the “Top Player” for the hosted business email market for 2006 by The Radicati Group, Inc., USA.NET, The Global eMessaging Service Provider®, is the only hosting provider that is SAS 70 Type II Audited, Microsoft Gold Certified, a member of the Microsoft Technology Adoption Program for Exchange 2007 and winner of the 2006 Microsoft Excellence Award for Exchange Hosting Solutions. USA.NET eMessaging solutions are modular and infinitely scalable to ensure customers can grow their business without having to invest additional resources, time or capital into their mission-critical messaging infrastructure. More information can be found at www.usa.net or by calling 800/653.0179, extenstion 111.
Tami M. Forman
212-905-5500 ext 205
Matthew Caldecutt / Larry Greenberg