Keeping subscribers interested and engaged with your program is an ongoing process. While it is valuable to measure how subscribers interact with each campaign, it’s doesn’t provide insight into how customers engage with your brand over time. Customer relationships don’t remain static, so it’s important to keep an eye on engagement at different stages of the subscriber lifecycle.
In the Lifecycle Metrics Benchmark, we take a look at how new subscribers interact with an email program throughout their first year of subscription, including:
Use these metrics to evaluate your own program and identify areas where you may need to improve.